Leading Telecom Increases VTO Hours Taken by 25%, Gains .5% Increase in Occupancy

Missing or Ignoring Chances to Give Time Off is a Thing of the Past.

What if you could help agents improve their work-life
balance and also benefit the business?

Would your company like to reduce paid staff hours without hurting service level?
Do you ever miss chances to give agents time off?
How long does it take to process VTO when the opportunity arises?

Today, this telecom uses real-time automation to handle
VTO offers, which delights agents and gives an added
cost benefit of $272K.

This Includes:
• 24/7 real-time monitoring which checks for overstaffing 100% of the time
• Business-designed rules automatically trigger VTO events
• Reduced manual processes make WFM more efficient