Leading Insurer

Moves 2 Hours/Agent/Month from Shrinkage and Raises Profile of Their Workforce Team

The WFM team at this leading insurance company discovered how to gain a seat at the strategy table in their company.

What if you were able to tell your leadership you found a cost savings
of more than half a million dollars per year?

  • Are you tired of spending the day fighting fires?
  • Would you like to take a more strategic role in the business?
  • Do you think WFM could be doing greater things?

Using Intradiem real-time automation, not only were they able to clear mundane, repetitive tasks off their plate—they did it while saving the company over $500,000 a year.

It was an easy 3 step process:
  • Deployed the real-time automation platform to monitor WFM and ACD Data 24/7
  • Eliminated the vicious circle of scheduling, canceling and rescheduling training
  • Automatically delivered training to agents during available time