3.5% Annual Labor Cost Savings From Automating VTO Offers? LEADING LEARNING MANAGEMENT GROUP SAID, YES PLEASE!
What if you could target VTO to a group of users at certain times?
- Are specialty agent groups ever overlooked when it’s time to deliver VTO?
When WFM is focused on the larger agent population, are smaller outlier groups overlooked?
What do these missed workforce adjustments cost your business? How does this impact ESAT?
Today, using Intradiem real-time automation, they automate VTO offers for these agents. Doing so at a targeted time uncovered a hidden gem of savings: an increase of VTO hours taken by 3 hours per month per agent.