Reduces Cost of Overtime. Part-Time Workers to the Rescue!
This Telecom uses real-time automation in a highly innovative way. The results: reduced cost from overtime pay and better employee satisfaction.
What if you could resolve understaffing issues without paying overtime?
How quickly can spikes in volume ruin a carefully planned forecast?
How costly is overtime pay?
What’s the impact on your customers?
With Intradiem, the issue of unexpected high call volume is handled in real time by asking part-time employees (who haven’t exceeded their shift hours) to work overtime. It is a win-win: the 5% lift in extra hours increases occupancy without paying overtime.
Specific real-time rules target qualified part-time employees
When conditions require the need for more staff, automated overtime offers are sent to this group
Part-timers like having a chance to earn more, "It's like having extra hours at my fingertips."