Intradiem Networking Event at SWPP

Monday, April 4, 2016

8:00pm-10:00pm CDT

City Winery

609 LaFayette Street

Nashville, TN  37203

Join Intradiem following the SWPP Opening Reception.  Network with your peers at the coolest new venue in Nashville and enjoy an evening of music, cocktails, chef prepared locally inspired cuisine, and the Final Four on the widescreen!


Please RSVP by entering your information in the form provided.


The venue is within walking distance; however, we will be providing a shuttle from the Omni.  Shuttle will begin at 7:40pm and will pick up right outside the hotel-just look for the Intradiem signs!  


We look forward to seeing you in Nashville!




Our Speakers

Peter Lavers, Customer Experience Expert,
WCL Customer Management, Ltd.

Peter is one of the world's top influencers in customer experience management, receiving recognition from organisations such as Satmetrix, SAP, Huffington Post, MindTouch and Business Coach. 

He started out at Rolls-Royce and Bentley Motor Cars Ltd, and rose to become head of relationship marketing. He then joined QCi, became the managing partner after its takeover by OgilvyOne Worldwide, and also ran their international network of customer experience learning groups. He is based in London and is now MD of WCL Customer Management, Ltd and a Director of Customer Attuned Ltd.

The insights derived from his many engagements across B2B, B2C and public sectors around the world give him a unique perspective on what does and doesn't work in the field of customer management. 

Kyle Antcliff, VP Marketing

Kyle is Intradiem’s VP of Marketing and is a thought leader on how a real-time workforce delivers a better customer experience. His experience includes more than 20 years of general management, technology and start-up leadership. Kyle has led workforce management operations as well as enabled strategic direction for the delivery of international eCommerce solutions.

RSVP today!

Thank you for registering!

You should receive a confirmation email shortly.
CONTACT CENTER WFO: HOW TO BALANCE CUSTOMER NEEDS WITH AGENT PRODUCTIVITY
Highlighting the top priorities driving contact center WFO programs, this industry report from Aberdeen Group illustrates how contact centers are endeavoring to straddle agent productivity and performance with the ever-increasing need to meet and exceed customer expectations.
SEE THE REPORT
INNER CIRCLE GUIDE TO CLOUD-BASED CONTACT CENTER SOLUTIONS
Contact centers are looking to the cloud to add flexibility and functionality as well as improve their existing systems. This ContactBabel report provides insights and key statistics on the business drivers, technology and market for cloud-based contact center solutions.
GET THE U.S VERSION