Phoenix

 1-Day Event
Where peers come together to share insights, tactics and results around the growing automation movement

Thursday, February 22, 2018 

Renaissance Phoenix Downtown Hotel

100 North 1st Street

Phoenix, AZ 85004

Register Today

10:00AM10:15AM    Welcome to Forefront!

Matt McConnell introduces you to Forefront! It's time to take control and rewrite the rules.


10:15AM10:30AM    Follow the Leader

Bill DiPaula describes why Citi turned to automation to transform its contact center operations.


10:30AM11:30AM    Real-Time Rules

Jennifer Lee will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:30AM11:45AM    Break


11:45AM12:30PM    Citi's Journey

Dave Thrailkill, former Citi Sr. WFM Director, will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business.


12:30PM1:30PM     LUNCH/ Cyber Café Open


1:30PM1:45PM      Mind the Gap - Change Management's Role

Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.


1:45PM2:30PM      How AT&T is Rewriting the Rules

Steve Layer will share how AT&T is using automation to achieve breakthrough results and a bold vision.


2:30PM2:45PM      Break


2:45PM3:00PM      Partners in Change

Jennifer Lee provides examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.


3:00PM3:15PM      Closing and Q&A


3:30PM5:00PM      Networking Reception


Please RSVP by entering your information in the form provided.


Hotel Information:

Renaissance Phoenix Downtown Hotel

100 North 1st Street

Phoenix, AZ 85004

602-333-0000

Click here for more details

Attire: Attire for all Forefront events is business casual.


Getting There:   

Driving in?  Forefront will cover your parking! Just bring your ticket with you and we will provide validation.

Need Directions? Click here.


Questions? Contact Ellen Hoy:

ehoy@intradiem.com

(770) 595-3733


For more information on the Forefront movement click here



RSVP today!

Free to attend

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