Omaha, NE

Where peers come together to share insights, tactics and results around the growing automation movement

Wednesday, June 19, 2019 

The Meeting Space

1415 Harney Street Suite 200

Omaha, NE 68102

Register Today


9:00AM – 9:30AM    Breakfast


9:30AM – 9:45AM    Welcome to Forefront!

It's time to take control and rewrite the rules.


9:45AM10:05AM    Service and Automation Trends

It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.


10:05AM11:00AM    Real Time Rules

Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:00AM11:45AM      Rewrite the Rules

Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.


11:45AM – 12:00PM      Partners for Success

Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.


12:00PM      Closing



Please RSVP by entering your information in the form provided.


Venue Information:

The Meeting Space

1415 Harney Street Suite 200

Omaha, NE 68102


Attire: Attire for all Forefront events is business casual.


Getting There:   

Need Directions? Click here.


Questions? Contact Ellen Hoy:

ehoy@intradiem.com

(770) 595-3733


For more information on the Forefront movement click here.



RSVP today!

Free to attend

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