Newcastle, UK

 1-Day Event
Where peers come together to share insights, tactics and results around the growing automation movement

Thursday, 18 April 2019 

Hilton Newcastle Gateshead

Bottle Bank

Newcastle upon Tyne, NE8 2AR, UK

Register Today

10:00AM10:15AM    Welcome to Forefront!

It's time to take control and rewrite the rules.

10:15AM10:35AM    Service and Automation Trends for 2019

It should come as no surprise to contact centre professionals that 2018 has been a year of innovation and change, with the outlook to continue in 2019. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

10:35AM11:30AM    Real Time Rules

Experience examples of how visionary contact centres are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

11:30AM12:30PM      Rewrite the Rules (Working Lunch)

Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact centre RPA.

12:30PM – 12:45PM      Partners for Success

Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact centre leaders change the way they've operated for decades.

12:45PM – 1:00PM      Closing

Please RSVP by entering your information in the form provided.

Venue Information:

Hilton Newcastle Gateshead

Bottle Bank


Newcastle upon Tyne, NE8 2AR, UK

Click here for more details.

Attire: Attire for all Forefront events is business casual.

Getting There:   

Need Directions? Click here.

Questions? Contact Ellen Hoy:

(770) 595-3733

For more information on the Forefront movement click here

RSVP today!

Free to attend

Thank you for registering!

You should receive a confirmation email shortly.