It's time to take control and rewrite the rules.
It should come as no surprise to contact centre professionals that 2018 has been a year of innovation and change, with the outlook to continue in 2019. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
Experience examples of how visionary contact centres are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact centre RPA.
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact centre leaders change the way they've operated for decades.
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Hilton Newcastle Gateshead
Newcastle upon Tyne, NE8 2AR, UK
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Attire: Attire for all Forefront events is business casual.
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