David Marshall introduces you to Forefront! It's time to take control and rewrite the rules.
Bill DiPaula describes why Citi turned to automation to transform its contact center operations.
Matt Rumins will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Dave Thrailkill will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business.
Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.
Steve Barker and Byrony Hope will share how British Gas is using automation to achieve breakthrough results and a bold vision.
Matt Rumins provides examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.
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Pullman London St. Pancras Hotel
100 - 110 Euston Road
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Attire: Attire for all Forefront events is business casual.
Need Directions? Click here.
Public Transportation? The hotel is a short walk from Euston Station.
Questions? Contact Ellen Hoy:
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