Forefront Chicago - 1 Day event

Where peers come together to share insights, tactics and results around the growing automation movement

Thursday, February 9, 2017

InterContinental Chicago Magnificent Mile 

505 North Michigan Avenue 

Lunch provided and a networking reception to follow

Register Today

10:00AM – 10:15AM     Welcome to Forefront!

Matt McConnell introduces you to Forefront! It's time to take control and rewrite the rules.

10:15AM – 10:30AM     Follow the Leader

Bill DiPaula describes why Citi turned to automation to transform its contact center operations.

10:30AM – 11:30AM    Real-Time Rules 

John Wolf will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

11:30AM - 11:45AM    Break 

11:45AM – 12:30PM   Citi's Journey 

Dave Thrailkill will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business. 

12:30PM – 1:30PM  LUNCH/ Cyber Café Open

1:30PM – 1:45PM    Mind the Gap - Change Management's Role

Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.

1:45PM – 2:30PM    How Asurion is Rewriting the Rules

Hear from Dave Barbuto, VP of Customer Solutions, and David Lenahan, Director of Customer Solutions as they share Asurion's vision and journey to achieve a next-gen contact center in a rapidly changing industry.

2:30PM - 2:45PM    Break 

2:45PM – 3:00PM   Partners in Change

Jennifer Lee provides examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.

3:00PM – 3:15PM    Closing, Q&A and Rules Contest Winners!

3:30PM  - 5:00PM    Networking Reception 

Please RSVP by entering your information in the form provided.  

Hotel Information:

InterContinental Chicago Magnificent Mile

505 N. Michigan Avenue

Chicago, IL  60611



Attire for all Forefront events is business casual. 

Getting There:

Driving to The Intercontinental Chicago Magnificent Mile from the:

North: Go south on Lake Shore Drive, exit at Michigan Avenue
Northwest: Take I-90/94 to Ohio Street then east on Ohio Street to Michigan Avenue
South: Go north on Lake Shore Drive, exit Illinois Street/Grand Avenue, follow signs to Michigan Avenue.
Southwest: Take I-55 to Lake Shore Drive north then exit on Illinois Street/Grand Avenue, follow signs to Michigan Avenue.

Forefront will cover your parking!  Just bring your ticket with you and we will provide validation.  

Taking the subway?

Take the Red Line to Grand station.  Head south on N State Street toward Grand, turn left on E. Grand, turn left on N. Rush, turn right on Michigan Avenue- 5 minute walk. 

Questions?  Contact Ellen Hoy  (770) 595-3733

For more information on the Forefront movement click here

RSVP today!

Free to attend

Thank you for registering!

You should receive a confirmation email shortly.