It's time to take control and rewrite the rules.
It should come as no surprise to contact centre professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
Experience examples of how visionary contact centres are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact centre automation.
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact centre leaders change the way they've operated for decades.
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The Croke Park Hotel
Jones's Road, Drumcondra
Dublin 3, D03 E5Y8, Ireland
+353 1 871 4444
Attire: Attire for all Forefront events is business casual.
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