Dublin, Ireland

Half-Day Event

Where peers come together to share insights, tactics and results around the growing automation movement

Tuesday, 16 July 2019 

The Croke Park Hotel

Jones's Road, Drumcondra

Dublin 3, D03 E5Y8, Ireland

Register Today

9:00AM9:30AM    Breakfast

9:30AM9:45AM    Welcome to Forefront!

It's time to take control and rewrite the rules.

9:45AM10:05AM    Service and Automation Trends

It should come as no surprise to contact centre professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

10:05AM11:00AM    Real Time Rules

Experience examples of how visionary contact centres are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

11:00AM11:45AM      Rewrite the Rules

Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact centre automation.

11:45AM – 12:00PM      Partners for Success

Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact centre leaders change the way they've operated for decades.

12:00PM       Closing

Please RSVP by entering your information in the form provided.

Venue Information:

The Croke Park Hotel

Jones's Road, Drumcondra

Dublin 3, D03 E5Y8, Ireland

+353 1 871 4444

Attire: Attire for all Forefront events is business casual.

Getting There:   

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Questions? Contact Ellen Hoy:


For more information on the Forefront movement click here

RSVP today!

Free to attend

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