1-Day Event
Where peers come together to share insights, tactics and results around the growing automation movement

Tuesday, November 6, 2018 

Le Meridien Denver Downtown

1475 California Street

Denver, CO 80202

Register Today

As contact centers increase in complexity, goals are at greater risk. Especially when operating at the status quo.

Innovative leaders at large global brands are taking action, turning to the only solution that meets their challenge - Real-Time Automation.

Join fellow innovators at Forefront Denver to learn what real-time automation can mean for your business.

Key topics will include how companies:

  • Save tens of millions a year with real-time automation

  • Receive rapid payback and increasing value over time by using a proven Blueprint for Success

  • Strategically align with IT to integrate the real-time platform with ACD and WFM systems, with minimal IT resources

  • Meet a variety of cost savings and employee engagement goals with proven automated use cases

  • Turn WFM into an advocate and strategic partner within the business

10:00AM10:15AM    Welcome to Forefront!

It's time to take control and rewrite the rules.

10:15AM11:30AM    Real-Time Rules

Learn how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

11:30AM11:45AM    Break

11:45AM12:30PM    Citi's Journey

Dave Thrailkill, former Citi Sr. WFM Director, will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business.

12:30PM1:30PM     LUNCH/ Cyber Café Open

1:30PM1:45PM      Mind the Gap - Change Management's Role

Key change insights from the collective experiences of the Forefront community.

1:45PM2:30PM      Rewrite the Rules

Learn from innovative companies who are using automation to achieve breakthrough results and a bold vision.

2:30PM2:45PM      Break

2:45PM3:00PM      Partners in Change

Stories from the Forefront community about how they are helping contact center leaders change the way they've operated for decades.

3:00PM5:00PM      Networking Reception

Please RSVP by entering your information in the form provided.

Hotel Information:

Le Meridien Denver Downtown

1475 California Street

Denver, CO 80202

(303) 893-1888

Click here for more details

Attire: Attire for all Forefront events is business casual.

Getting There:   

Driving in?  Forefront will cover your parking! Just bring your ticket with you and we will provide validation.

Need Directions? Click here.

Questions? Contact Ellen Hoy:

(770) 595-3733

For more information on the Forefront movement click here

RSVP today!

Free to attend

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You should receive a confirmation email shortly.