Matt McConnell introduces you to Forefront! It's time to take control and rewrite the rules.
Bill DiPaula describes why Citi turned to automation to transform its contact center operations.
Jennifer Lee will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Dave Thrailkill, former Citi Sr. WFM Director, will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business.
Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.
Hear from Sue Nau as she shares how Macy's is using automation to achieve breakthrough results and a bold vision.
Jennifer Lee provides examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.
Please RSVP by entering your information in the form provided.
Gaylord Texan Hotel and Convention Center
1501 Gaylord Trail
Grapevine, TX 76051
Click here for more details
Attire: Attire for all Forefront events is business casual.
Driving in? Forefront will cover your parking! Just bring your ticket with you and we will provide validation.
DFW Airport - 8 miles, or 15 minutes by taxi or UberX = average $23 and average $16 respectively
Need Directions? Click here.
Questions? Contact Ellen Hoy:
For more information on the