It's time to take control and rewrite the rules.
It should come as no surprise to contact center professionals that 2018 has been a year of innovation and change, with the outlook to continue in 2019. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Hear how a leading Healthcare Insurer significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.
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The Hub on Kenny
4510 Kenny Rd
Columbus, OH 43220
Attire: Attire for all Forefront events is business casual.
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