Charlotte

 1-Day Event
Where peers come together to share insights, tactics and results around the growing automation movement

Tuesday, October 17, 2017 

The Westin Charlotte

601 S College Street

Register Today

10:00AM10:15AM    Welcome to Forefront!

Matt McConnell introduces you to Forefront! It's time to take control and rewrite the rules.


10:15AM10:30AM    Follow the Leader

Bill DiPaula describes why Citi turned to automation to transform its contact center operations.


10:30AM11:30AM    Real-Time Rules

Jennifer Lee will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:30AM11:45AM    Break


11:45AM12:30PM    Citi's Journey

Dave Thrailkill, former Citi Sr. WFM Director, will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business.


12:30PM1:30PM     LUNCH/ Cyber Café Open


1:30PM1:45PM      Mind the Gap - Change Management's Role

Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.


1:45PM2:30PM      How PREMIER Bankcard is Rewriting the Rules

Hear from Kent Hartsuiker and Joe Vanden Bosch as they share how they are using automation to achieve breakthrough results and a bold vision.


2:30PM2:45PM      Break


2:45PM3:00PM      Partners in Change

Jennifer Lee provides examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.


3:00PM3:15PM      Closing and Q&A


3:30PM5:00PM      Networking Reception


Please RSVP by entering your information in the form provided.


Hotel Information:

The Westin Charlotte

601 S College Street

Charlotte, NC 28202

704-375-2600

Click here for more details

Attire: Attire for all Forefront events is business casual.


Getting There:   

Driving in?  Forefront will cover your parking! Just bring your ticket with you and we will provide validation.

Need Directions? Click here.


Questions? Contact Ellen Hoy:

ehoy@intradiem.com

(770) 595-3733


For more information on the Forefront movement click here



RSVP today!

Free to attend

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You should receive a confirmation email shortly.