1-Day Event

Where peers come together to share insights, tactics and results around the growing automation movement

Thursday, 16 March, 2017

InterContinental London Park Lane

1 Hamilton Place  Park Lane, London  W1J 7QY

3 minute walk from Hyde Park Corner Tube Stop

Lunch provided and a networking reception to follow

Register Today

10:00AM – 10:15AM     Welcome to Forefront!

Matt McConnell introduces you to Forefront! It's time to take control and rewrite the rules. 


10:15AM – 10:30AM     Follow the Leader

Bill DiPaula describes why Citi turned to automation to transform its contact center operations.


10:30AM – 11:30AM    Real-Time Rules

John Wolf will share examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:30AM - 11:45AM    Break 

11:45AM – 12:30PM   Citi's Journey 

Dave Thrailkill will bring to life how he challenged conventional wisdom and used automation to change WFM's strategic and operational value to the business


12:30PM – 1:30PM  LUNCH/ Cyber Café Open


1:30PM – 1:45PM    Mind the Gap - Change Management's Role

Lori Etheridge discusses key change insights from the collective experiences of the Forefront community.


1:45PM – 2:30PM    Rewrite the rules

Hear from a large enterprise company as they share how they are using automation to achieve breakthrough results and a bold vision.


2:30PM - 2:45PM    Break 


2:45PM – 3:00PM   Partners in Change

Hear examples of how the Forefront community is helping contact center leaders change the way they've operated for decades.


3:00PM – 3:15PM    Closing and Q&A


3:30PM  - 5:00PM    Networking Reception 

Stay and join us for cocktails to continue the conversation and network with your peers.  

Please RSVP by entering your information in the form provided.  

Hotel Information:

InterContinental London Park Lane

1 Hamilton Place

Park Lane, London  W1J 7QY


Getting There:

Tube:   3 minute walk from tube stop Take the Picadilly Line to Hyde Park Corner-  Head east on Knightsbridge toward Picadilly, continue on to Picadilly, turn left toward Hamilton Place, at the roundabout take exit onto Hamilton Place, hotel will be on left.   


Attire for all Forefront events is business casual. 

Questions?  Contact Ellen Hoy  (770) 595-3733

For more information on the Forefront movement click here

RSVP today!

Free to attend

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You should receive a confirmation email shortly.